Frequently Asked Questions (FAQ)

Is your company locally owned?

The Green Advantage is locally owned and has been operating in Northwest Indiana and Illinois since 1994. We are active members in the Crossroads and Cedar Lake Chambers. We have worked in conjunction with the Lake County Master Gardeners Association as a community member offering advice and information to their participants.

How much is this going to cost me?

Each of our services are priced a little differently depending on the size of your home or business, the type of service, the time and materials being used and the type of pest being treated. Normally, we can give you a very good idea of pricing just by calling in and listening to your description of the situation. For commercial accounts, we would be happy to send out one of our licensed technicians to take a look at your facility and give you a verbal or written proposal.

How soon can your guy come out?

The Green Advantage strives to ensure that our licensed technicians respond as quickly as necessary. For general pest control issues, we will normally schedule service for the same day or the next day, depending on what is convenient for you.

Do you guarantee your work?

We believe in integrity and quality service. We will do our best to make sure you are happy with the quality and results of your service. When you call us to receive your free estimate, we would be happy to explain the type of extended service visits that comes with our package options. Of course, our best guarantee comes with ongoing services. Specifics about each type of ongoing plan can be explained by any staff member when you call (219) 779-9815.

Can you come out and give me an estimate?

For residential customers, we can normally give you an estimate over the phone. Our staff is knowledgeable and will make sure that a qualified technician comes to service your pest control needs.

How long will the service take?

The Green Advantage licensed technicians will always want to do a thorough inspection of your property, identify problems and treat as needed. The first time we service a home for general pest control will take about 45 minutes. The first service always takes longer than follow up or ongoing services. We want to become familiar with the environment and come up with the best plan for your home. Service times also differ depending on the size of the property and the type of pest.

Can I pay with a credit card?

Absolutely. We take Visa, Mastercard, Discover and American Express. You can even request that your credit card number be kept on file and automatically charged after each service.

Will the stuff you’re using take care of other bugs?

When doing a treatment for general pest control, the products we use are effective on a large array of pests. The product is effective on spiders, ants, centipedes, millipedes, earwigs, pill bugs, silverfish and many more. Your licensed technician will then use additional products, as needed, depending on the particular problem you are having.

Will the stuff you use harm my pets or infant?

The Green Advantage has licensed technicians understand that the label on the product is the law. Therefore, utilizing these products according to the law ensures that they are used effectively and safely. We recommend that pets and infants stay out of any areas treated by a liquid until that liquid has had time to dry, otherwise your technician or the office staff will notify you of any additional precautions that should be taken. For instance, when treating for fleas, we do require that all pets and residents in the home leave the home for a period of four to six hours.

How long do we have to leave our home for the service?

For general pest control services, you do not have to leave at all. There are certain medical situations where we will recommend that the customer leave the area. For instance, we would recommend for customers on oxygen to leave the home long enough to be sure that all "the dust settles" from our visit before reentering the home. There are other services where we do require customers to leave their home. For instance, flea treatments require that all pets and residents leave the home for four to six hours. This allows time for the products we use to settle before anyone reenters the home.

I’m clean… How did I get these? Where are they coming from?

It depends on what you have. Generally pests are looking for food, water and shelter. They don’t need much to survive, so even the cleanest home can be attractive to pests. Other pests came from that box delivered to your door from Florida, or that piano you bought and had shipped in from Texas, or maybe your new tenant next door. Don’t worry; our licensed technicians will notate anything you can do to prevent the problem on your inspection report.

What experience or training do your technicians have?

All of our technicians are licensed for structural pest control by the Department of Public Health. Some of our technicians are also licensed by the Department of Agriculture, Trade, and Consumer Protection. Additionally, each technician has licenses in certain sub-categories. For instance, some of them have additional specialization for rodent control, food service, termite control, etc. Some technicians have additional licenses that allow them to treat "right-of-ways," landscaping, etc.

 
Crossroads Chamber Member
Illinois Department of Public Health
Indiana Pest Management Association, Inc.
National Pest Managemnet Association
Certified Sentricon Specilist
 
© Copyright 2017, The Green Advantage. All rights reserved.